Resume
Erick V. Salgado
IT Professional
Professional Summary
Healthcare IT Professional with experience in ServiceNow, network support, operating systems support, printer support, virtualization, and end-user technical support. CompTIA A+ Certified Technician with hands-on experience improving day-to-day departmental workflows through automation using PowerShell, Node-RED, Docker, and virtual machine environments.
Core Skills
Professional Experience
IT Professional
October 2015 – January 2023
AdventHealth Orlando | Orlando, FL
- Developed PowerShell and Node-RED automations to streamline recurring day-to-day IT tasks, reduce manual work, and improve departmental efficiency.
- Provided end-user support for hardware, software, network, operating system, and printer-related issues in a healthcare IT environment, resolving 98% of tickets within SLA timeframe.
- Worked with cross-functional teams to identify and resolve technical issues, ensuring minimal disruption to operations.
- Designed and maintained network infrastructure, optimizing performance and minimizing downtime.
- Created comprehensive documentation for IT systems, improving knowledge sharing and team efficiency.
- Evaluated emerging technologies and recommended solutions for integration into existing systems and processes.
- Upgraded legacy systems to modern platforms while minimizing disruption to daily operations.
- Conducted system performance monitoring, identified bottlenecks, and implemented optimizations.
- Performed data analysis tasks using SQL queries and database management tools.
- Provided technical expertise during the evaluation and selection of new technology solutions.
- Implemented data backup and recovery solutions to protect against data loss and corruption.
Selected Projects
Bartolo
Designed a modular AI assistant platform with FastAPI, Docker, Celery, workflow orchestration, reverse proxy integration, and support for multiple AI providers. Built as a practical architecture and automation project focused on scalability, configuration discipline, and real-world integrations.
BartoloVPN
Built a multi-protocol VPN server platform with a web management interface, FastAPI backend, JWT authentication, Dockerized deployment, and system monitoring features.
FolderW
Developed a Python-based backup automation tool with Tkinter GUI, rsync integration, event-driven monitoring, scheduling, logging, and error handling.
Education
Metrologist in Radio-technical Instrumentation
Odessa Technical Institute | Odessa
September 1984 – September 1989
Languages
- English — Fluent
- Spanish — Fluent
Certifications
CompTIA A+
July 2009 – Present
